Privacy policy

Last Updated: September 1, 2026

Welcome to Lumqivo.

At Lumqivo, we respect your privacy and are committed to protecting your personal information. This Privacy Notice explains how we collect, use, disclose, retain, and protect personal information when you visit our website, purchase our products, contact our customer support team, or otherwise interact with our services.

Our website, https://lumqivo.com, is powered by Shopify.

Lumqivo is owned and operated by Hubei Junlanlu Network Technology Co., Ltd. ("Lumqivo," "we," "us," or "our").

Please read this Privacy Notice carefully to understand our data practices and your privacy rights.

1. Who We Are

Brand Name: Lumqivo

Legal Business Name: Hubei Junlanlu Network Technology Co., Ltd.

Website: https://lumqivo.com

Privacy Contact Email: service@lumqivo.com

Telephone: +86 19974451028

Registered Business Address:

Room 45, 3F, Building B4, Sunac Zhigu, No. 555 Wenhua Avenue, Hongshan District, Wuhan, Hubei, China.

Customer Service Hours:

Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT).

For personal information processed in connection with our own retail operations, Hubei Junlanlu Network Technology Co., Ltd. is the business responsible for determining the purposes and means of processing, subject to applicable law.

Shopify and other service providers may process personal information on our behalf or for their own purposes, depending on the services involved.

2. Scope of This Privacy Notice

This Privacy Notice applies to personal information collected through:

Our website at https://lumqivo.com.
Product browsing and shopping activities.
Checkout and order transactions.
Customer accounts, where available.
Customer support communications.
Newsletter or marketing subscriptions.
Product reviews and feedback, where available.
Cookies, analytics, and similar technologies used on our website.
Other interactions with Lumqivo.

This Privacy Notice does not independently govern third-party websites or services that operate under their own privacy notices.

3. Personal Information We Collect

The categories of personal information we collect depend on how you interact with our website and services.

A. Contact and Identity Information

We may collect:

First and last name.
Email address.
Telephone number.
Billing address.
Shipping address.
Other contact details you voluntarily provide.

We use this information to process orders, arrange deliveries, communicate with customers, and provide support.

B. Order and Transaction Information

We may collect:

Products purchased or added to a shopping cart.
Order numbers and purchase dates.
Product quantities and selected variations.
Transaction amounts and currency.
Shipping methods and delivery status.
Return, refund, and exchange information.
Payment status and transaction references.

This information is used to fulfill orders, maintain transaction records, provide customer support, and meet applicable legal obligations.

C. Payment Information

Payments are processed through payment service providers made available during checkout.

Depending on the payment method, payment providers may process payment card details, billing information, transaction identifiers, and fraud-prevention information.

Lumqivo generally receives transaction confirmation, payment status, and related order information rather than complete payment card credentials.

Payment providers process information according to their own applicable privacy and security practices.

D. Device and Website Usage Information

When you visit our website, certain information may be collected automatically, including:

Internet Protocol (IP) address.
Browser type and version.
Device type and operating system.
Pages visited and products viewed.
Referring website or traffic source.
Approximate location derived from IP address.
Date and time of website interactions.
Shopping cart activity.
Cookie identifiers and similar online identifiers.

We use this information, as applicable, to operate our website, maintain security, understand website performance, and improve the shopping experience.

Analytics and advertising uses are subject to applicable privacy laws and customer choices.

E. Customer Support Communications

When you contact us, we may collect:

Your name and contact details.
Order number.
Messages and inquiries.
Product photographs or supporting documents you choose to provide.
Information relevant to resolving your request.

We use this information to respond to inquiries, investigate issues, and provide customer service.

F. Marketing Preferences

If you subscribe to marketing communications, we may collect your email address and related subscription preferences.

We may also maintain records of consent, unsubscribe requests, and communication preferences.

You can unsubscribe from marketing emails using the unsubscribe link included in those messages or by contacting service@lumqivo.com.

4. Sources of Personal Information

We may collect personal information from:

Directly from you: When you place an order, complete checkout, subscribe to communications, or contact customer support.

Automatically through our website: Through Shopify, website functionality, cookies, and similar technologies.

From service providers: Such as payment processors, shipping carriers, fraud-prevention providers, and other providers supporting our operations.

From advertising or analytics partners: Where such services are used and the collection or disclosure is permitted under applicable law and your privacy choices.

We do not intentionally collect personal information unrelated to legitimate business purposes.

5. How We Use Personal Information

We may use personal information for the following purposes:

A. Order Processing and Fulfillment

To:

Process and confirm purchases.
Verify payments.
Prepare and ship orders.
Provide delivery and tracking information.
Manage returns, refunds, and exchanges.
Communicate important order updates.

B. Customer Service

To:

Respond to customer questions.
Resolve delivery issues.
Investigate damaged or incorrect products.
Handle complaints and disputes.
Provide after-sales support.

C. Website Operation and Improvement

To:

Maintain website functionality.
Remember shopping cart preferences.
Improve navigation and usability.
Analyze website performance.
Identify technical errors.
Improve product information and services.

D. Security and Fraud Prevention

To:

Detect suspicious transactions.
Prevent fraud and unauthorized activity.
Protect customer accounts and payment transactions.
Maintain website and system security.
Investigate potential misuse.

E. Marketing and Advertising

Where permitted by law and consistent with your preferences, we may use personal information to:

Send promotional communications.
Provide information about products and offers.
Measure marketing effectiveness.
Display or measure advertising.
Improve the relevance of marketing communications.

You may unsubscribe from promotional emails at any time.

Where applicable law requires consent or provides an opt-out right for targeted advertising or personal information sharing, we will respect those requirements.

F. Legal and Regulatory Compliance

To:

Maintain records required by law.
Comply with applicable tax and accounting obligations.
Respond to lawful requests.
Establish, exercise, or defend legal claims.
Protect the rights and safety of customers and our business.

6. Legal Bases for Processing

Where applicable privacy law requires a legal basis for processing personal information, our processing may rely on one or more of the following grounds:

Performance of a contract: Processing necessary to fulfill orders, arrange delivery, provide customer support, and administer returns or refunds.

Legal obligations: Processing necessary to comply with applicable tax, accounting, consumer protection, or other legal requirements.

Legitimate interests: Processing reasonably necessary to operate and secure our business, prevent fraud, improve services, and respond to customer inquiries, where those interests are not overridden by applicable individual rights.

Consent: Processing based on your permission where required, including certain marketing communications or non-essential tracking technologies.

Where processing relies on consent, you may withdraw that consent through the available controls or by contacting us, subject to applicable law.

7. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to operate the online store and support permitted analytics, personalization, and advertising activities.

Cookies are small data files that websites may store on your device.

We distinguish between the following categories.

A. Strictly Necessary Cookies

These technologies support essential website functions, such as:

Shopping cart functionality.
Checkout operations.
Security and fraud prevention.
Session management.
Remembering essential website settings.

These technologies may be used where necessary to provide services requested by the customer.

B. Analytics Cookies

Where used, analytics technologies help us understand website visits, page performance, and how visitors interact with our store.

C. Functional Cookies

Where used, functional cookies help remember preferences and provide enhanced website features.

D. Advertising and Marketing Cookies

Where used, advertising technologies may help measure advertising performance, understand interactions with marketing campaigns, and support personalized or targeted advertising.

These technologies may involve third-party service providers.

Managing Cookie Preferences

You may be able to manage cookies through our website's cookie preferences controls, where available, or through your browser settings.

Where applicable law requires consent before using non-essential cookies or similar technologies, we will seek that consent before activating the relevant processing.

Where applicable law provides opt-out rights, we will provide an appropriate method to exercise those rights.

Disabling certain cookies may affect optional website features, but it should not prevent access to essential shopping functionality.

8. Shopify and Ecommerce Technology

Our online store is powered by Shopify.

Shopify provides ecommerce infrastructure that supports product listings, shopping carts, checkout, order management, and related services.

Shopify may process personal information to provide services to Lumqivo and may also process certain information for its own purposes, depending on the services and features involved.

For more information about Shopify's handling of consumer personal information, please review:

Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

Shopify's processing practices and available consumer rights may differ depending on the services used and applicable laws.

Customers may also exercise certain privacy rights directly with Shopify through the mechanisms described in Shopify's own privacy documentation.

9. Disclosure of Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this Privacy Notice.

A. Ecommerce Platform Providers

Including Shopify and related infrastructure providers that support our online store.

B. Payment Processors

To process payments, prevent fraud, manage transactions, and issue refunds.

C. Shipping and Logistics Providers

To prepare, transport, track, and deliver orders.

D. Customer Support and Operational Providers

To respond to customer inquiries, manage orders, maintain business systems, and provide operational support.

E. Analytics and Advertising Providers

Where used, and subject to applicable consent or opt-out requirements, to measure website activity and advertising performance.

F. Professional Advisers and Authorities

We may disclose information to accountants, legal advisers, regulators, or other authorized recipients when reasonably necessary or legally required.

G. Business Transactions

If our business undergoes a merger, acquisition, restructuring, or sale of assets, personal information may be disclosed as part of the transaction, subject to applicable legal safeguards.

We do not disclose personal information to unrelated parties without a legitimate purpose or other lawful basis.

10. Sale, Sharing, and Targeted Advertising

Certain privacy laws define the terms "sale" and "sharing" broadly.

For example, disclosing online identifiers or browsing information to advertising partners for cross-context behavioral advertising may constitute a sale or sharing under applicable law, even when no money is exchanged for the information.

Depending on the advertising technologies and Shopify features enabled on our website, some disclosures may fall within these legal definitions.

Where applicable law grants consumers the right to opt out of the sale or sharing of personal information or targeted advertising, we will provide an appropriate method to exercise that right.

You may contact service@lumqivo.com with a privacy opt-out request.

Where a dedicated "Your Privacy Choices" or data-sharing opt-out control is available on our website, you may also use that control.

We will honor legally recognized opt-out preference signals, including Global Privacy Control, where required by applicable law and within the scope of the relevant signal.

We do not knowingly sell or share the personal information of individuals under 16 in circumstances prohibited by applicable law.

11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Notice, unless a longer retention period is required or permitted by applicable law.

Retention periods depend on the category of information and the reason for processing.

For example:

Order and transaction records may be retained to satisfy tax, accounting, contractual, and consumer protection obligations.
Customer support communications may be retained for dispute resolution, service quality, and recordkeeping.
Marketing subscription information may be retained until you unsubscribe or otherwise request deletion, subject to necessary suppression records.
Security and technical records may be retained for periods reasonably necessary to detect and investigate misuse.
Information relating to legal disputes may be retained while reasonably necessary to establish, exercise, or defend legal claims.

When information is no longer needed, we will delete, anonymize, or otherwise securely dispose of it as appropriate, subject to applicable legal and technical requirements.

12. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

These measures may include:

Access restrictions.
Secure ecommerce infrastructure.
Appropriate payment processing safeguards.
Security monitoring and fraud-prevention measures.
Limiting access to information based on business needs.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

If we become aware of a personal information security incident, we will investigate and provide notifications where required by applicable law.

13. International Data Transfers

Lumqivo is operated by a company registered in China and serves customers in the United States.

Our ecommerce platform, service providers, fulfillment partners, and operational personnel may process or access personal information in different countries.

As a result, personal information may be transferred to, stored in, or accessed from jurisdictions outside the country or state where a customer resides.

Different jurisdictions may have different data protection laws.

Where required, we will implement appropriate safeguards for international transfers and comply with applicable data protection requirements.

14. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information.

These rights may include:

Right to Know or Access: Request information about the personal information we collect, use, or disclose.

Right to Correction: Request correction of inaccurate personal information.

Right to Deletion: Request deletion of personal information, subject to applicable exceptions.

Right to Data Portability: Request a copy of certain personal information in an available portable format, where required by law.

Right to Opt Out: Opt out of certain sales, sharing, targeted advertising, or other covered processing activities.

Right to Limit Certain Sensitive Data Uses: Where applicable law provides this right.

Right to Withdraw Consent: Withdraw previously provided consent for processing based on consent.

Right to Appeal: Appeal certain privacy request decisions where required by applicable law.

Right to Non-Discrimination: Exercise applicable privacy rights without unlawful discrimination or retaliation.

These rights are subject to applicable legal requirements and exceptions.

15. Privacy Rights for U.S. Residents

Residents of certain U.S. states, including California and other states with applicable comprehensive privacy laws, may have additional privacy rights.

Depending on the law and whether it applies to our business, these rights may include access, deletion, correction, portability, opting out of targeted advertising, and opting out of certain personal information sales or sharing.

California residents may also have rights under the California Consumer Privacy Act, as amended, where the law applies to Lumqivo.

We will not unlawfully discriminate against customers for exercising applicable privacy rights.

Where required by law, we will provide appropriate privacy notices, request methods, verification procedures, and appeal mechanisms.

16. How to Submit a Privacy Request

To exercise an applicable privacy right, please contact:

Email: service@lumqivo.com

Subject Line: Privacy Rights Request

Please describe the privacy right you wish to exercise and provide sufficient information for us to identify the relevant records.

We may request reasonable additional information to verify your identity before fulfilling certain requests.

We will not request unnecessary sensitive information solely to process a privacy request.

We will respond within the period required by applicable law.

If we cannot fulfill a request, we will explain the reason where required and provide information about any applicable appeal rights.

Authorized agents may submit requests on behalf of individuals where permitted by law and subject to appropriate authorization and verification requirements.

17. Marketing Communications

If you subscribe to promotional emails, we may send you information about new products, offers, and store updates.

You may unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting service@lumqivo.com.

Unsubscribing from promotional messages does not prevent us from sending necessary transactional communications, such as order confirmations, shipping notifications, and important service updates.

We will honor applicable marketing consent and opt-out requirements.

18. Children's Privacy

Lumqivo's website is intended for general retail customers and is not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13 in violation of applicable law.

If you believe a child has provided personal information to us without appropriate authorization, please contact service@lumqivo.com.

We will review the matter and take appropriate action, including deletion where required.

We do not knowingly engage in prohibited sales or sharing of minors' personal information.

19. Third-Party Websites and Services

Our website may contain links to external websites, payment services, or other third-party platforms.

These third parties may collect and process information under their own privacy policies.

We encourage customers to review the privacy notices of third-party services before providing personal information.

This Privacy Notice does not replace the independent privacy notices of third parties.

20. Changes to This Privacy Notice

We may update this Privacy Notice to reflect changes in our business operations, data practices, technology, service providers, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date on this page.

Where required by law, we will provide additional notice or obtain consent before implementing material changes to certain processing activities.

We encourage customers to review this Privacy Notice periodically.

21. Contact Us About Privacy

If you have questions about this Privacy Notice, how we process personal information, or how to exercise your privacy rights, please contact us.

Brand: Lumqivo

Operating Company: Hubei Junlanlu Network Technology Co., Ltd.