Shipping Policy

Last Updated: October 1, 2026

Thank you for shopping with Lumqivo. We are committed to providing clear and transparent shipping information so that you know what to expect when placing an order.

This Shipping Policy explains our order processing times, shipping options, shipping charges, estimated delivery times, order tracking, and procedures for shipping-related issues.

1. Shipping Destinations

Lumqivo currently offers shipping to eligible addresses within the United States.

Shipping availability may vary depending on the delivery address, product characteristics, and carrier service coverage.

Available shipping methods and applicable shipping charges will be displayed during checkout before payment is completed.

If we are unable to ship an order to the address provided, we will contact you using the information associated with your order.

2. Order Processing Time

Orders are generally processed within 24 hours after payment confirmation.

Order processing includes payment verification, order confirmation, preparation, packaging, and shipment arrangements.

Processing times may be longer during weekends, public holidays, promotional events, periods of high order volume, or when additional order verification is required.

The 24-hour processing period is our normal processing target and is not a guaranteed dispatch deadline.

Order processing time is separate from shipping transit time.

3. Shipping Methods and Estimated Delivery Times

We offer two shipping options for eligible orders:

Standard Shipping

Estimated delivery time: 5–12 business days after dispatch.

Standard Shipping is available for eligible orders within the United States.

Express Shipping

Estimated delivery time: 2–9 business days after dispatch.

Express Shipping is designed to provide an estimated delivery time approximately 3 business days faster than Standard Shipping under normal shipping conditions.

Express Shipping is a faster shipping option, but it does not guarantee delivery on a particular date or guarantee that every shipment will arrive exactly three business days earlier.

Important Delivery Information

All estimated delivery times are calculated from the date the order is dispatched, not the date the order is placed.
Business days generally exclude Saturdays, Sundays, and applicable public holidays.
Delivery estimates are not guaranteed arrival dates.
Actual delivery times may vary depending on the destination, carrier operations, weather conditions, transportation disruptions, and other circumstances beyond our reasonable control.
The shipping method selected during checkout determines the applicable estimated delivery window.

4. Shipping Rates

Shipping charges are determined by the order value and the shipping method selected at checkout.

Order Subtotal	Standard Shipping	Express Shipping
Under $39.00	$2.99	$5.99
$39.00–$48.99	FREE	$5.99
$49.00 or more	Not available	FREE

All shipping rates are listed in U.S. dollars (USD).

Shipping eligibility and charges are based on the eligible merchandise subtotal after applicable discounts and before taxes, unless otherwise specified at checkout.

Free Standard Shipping

Free Standard Shipping is available on eligible U.S. orders with a subtotal from $39.00 to $48.99.

Free Express Shipping

Free Express Shipping is available on eligible orders with a subtotal of $49.00 or more.

For eligible orders with a subtotal of $49.00 or more, only Free Express Shipping is offered. The return window is determined by the shipping method selected: 30 calendar days for Standard Shipping and 80 calendar days for Express Shipping, measured from delivery.

Applicable shipping charges and available methods will be displayed at checkout.

There are no undisclosed shipping charges added after an order has been placed.

5. Order Confirmation

After successfully placing an order, you will receive an order confirmation email at the email address provided during checkout.

The confirmation email will contain relevant order information, including the items purchased and the order details.

Please review your order confirmation carefully and contact us promptly if you notice an error.

6. Shipping Confirmation and Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing tracking information when available.

Tracking updates are provided by the shipping carrier and may not appear immediately after dispatch.

Please allow time for the carrier to register and update the tracking information.

If your tracking information has not updated for an extended period, please contact our customer support team at service@lumqivo.com.

7. Shipping Delays

We make reasonable efforts to process and ship orders within the estimated timeframes provided.

However, unexpected delays may occur due to:

Severe weather or natural disasters.
Carrier delays or transportation disruptions.
Public holidays or peak shipping periods.
Incorrect or incomplete shipping information.
Security checks or additional order verification.
Customs or import processing, where applicable.
Other circumstances outside our reasonable control.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide an update.

If your order is substantially delayed, please contact us so that we can investigate the shipment and discuss the available resolution options.

Nothing in this policy limits any cancellation, refund, or other rights available to you under applicable law.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

Please ensure that your shipping address, contact information, and any required delivery instructions are correct.

If you notice an error after placing your order, contact us as soon as possible at service@lumqivo.com.

We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once an order has been processed or transferred to the carrier.

If an order cannot be delivered because of an incorrect or incomplete address, please contact us so we can review the circumstances and available options.

Any applicable charges or remedies will be determined based on the circumstances and applicable consumer protection laws.

9. Lost, Missing, or Damaged Shipments

We want your order to arrive safely and in good condition.

If your order is lost in transit, marked as delivered but cannot be located, arrives damaged, or contains incorrect items, please contact us at service@lumqivo.com.

To help us investigate, please provide:

Your order number.
The email address used when placing the order.
A description of the issue.
Photographs of damaged products or packaging, if available and relevant.

We will review the situation and, when appropriate, coordinate with the carrier to investigate.

If the shipment is confirmed lost, damaged, or incorrectly fulfilled due to circumstances for which Lumqivo is responsible, we will provide an appropriate remedy, which may include a replacement or refund, in accordance with applicable law and our Return & Refund Policy.

Customers will not be required to pay return shipping charges for approved returns.

10. Return Eligibility Based on Shipping Method

Lumqivo provides different return windows depending on the shipping method selected for the order.

Standard Shipping Orders — 30-Day Returns

Orders shipped using Standard Shipping are eligible for return requests within 30 calendar days from the date of delivery, subject to our Return & Refund Policy.

Express Shipping Orders — 80-Day Returns

Orders shipped using Express Shipping are eligible for return requests within 80 calendar days from the date of delivery, subject to our Return & Refund Policy.

Return Shipping Costs

Lumqivo covers the return shipping costs for approved returns.

Customers are not required to pay return shipping charges for approved returns arranged through our customer support process.

Before returning an item, please contact us at service@lumqivo.com to request return authorization and receive return instructions.

Do not send returned merchandise to our registered business address unless our customer support team specifically instructs you to do so.

For full details about return eligibility, refund processing, and return procedures, please refer to our Return & Refund Policy.

11. Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible at service@lumqivo.com.

We will make reasonable efforts to accommodate requests received before the order has been dispatched.

Once an order has entered the shipping process, changes or cancellations may no longer be possible.

If your order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy and applicable law.

Any refund due for an accepted cancellation will be issued to the original payment method, unless otherwise required or agreed in accordance with applicable law.

12. Customer Support

If you have questions about shipping rates, delivery estimates, order tracking, shipping delays, or a delivery issue, please contact us.

Brand: Lumqivo

Legal Business Name: Hubei Junlanlu Network Technology Co., Ltd.

Website: https://lumqivo.com

Email: service@lumqivo.com

Phone: +86 19974451028

Business Address:

Room 45, 3F, Building B4, Sunac Zhigu
No. 555 Wenhua Avenue
Hongshan District, Wuhan
Hubei, China

Customer Service Hours:

Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)

We will make reasonable efforts to respond to customer inquiries during our normal business hours.

13. Policy Updates

Lumqivo may update this Shipping Policy to reflect changes in shipping services, carrier arrangements, business operations, or applicable legal requirements.

The version published on this website will apply as permitted by law. Material changes will not retroactively remove rights that customers have already acquired under applicable law.

We encourage customers to review this policy before placing an order.