Contact Us

We're Here to Help

Thank you for visiting Lumqivo.

If you have questions about our products, orders, shipping, delivery, returns, refunds, or other store-related matters, our customer support team is here to assist you.

We welcome your questions and feedback.

Customer Support

Email: service@lumqivo.com

Phone: +86 19974451028

Website: https://lumqivo.com

Customer Service Hours:

Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)

You may send us an email outside our normal business hours. We will make reasonable efforts to respond during our regular support hours.

How We Can Help

Our customer support team can assist you with:

Product Questions

If you need information about a product's specifications, dimensions, materials, colors, or available options, please contact us before placing your order.

Order Assistance

For questions about an existing order, please include your order number and the email address used at checkout.

We can help you review order information, tracking details, and available options for order changes.

Shipping and Delivery

For shipping-related questions, please contact us at service@lumqivo.com.

Our estimated shipping times are:

Standard Shipping: 5–12 business days after dispatch.

Express Shipping: 2–9 business days after dispatch.

Express Shipping is estimated to be approximately 3 business days faster under normal shipping conditions.

Orders are generally processed within 24 hours after payment confirmation.

Actual delivery times may vary.

Returns and Refunds

If you wish to return a product or request a refund, please contact our customer support team.

Standard Shipping Orders: Return requests within 30 calendar days after delivery.

Express Shipping Orders: Return requests within 80 calendar days after delivery.

Lumqivo covers return shipping costs for approved returns.

Please contact us before returning any merchandise so that we can provide the correct return instructions and, where applicable, prepaid shipping arrangements.

Do not send returns to our registered business address unless our customer support team specifically authorizes that destination.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or materially different from its description, please email us with:

  • Your order number.

  • A description of the issue.

  • Relevant photographs, if available.

We will review your request and assist with an appropriate resolution.

Business Information

Store Name: Lumqivo

Legal Business Name: Hubei Junlanlu Network Technology Co., Ltd.

Website: https://lumqivo.com

Customer Support Email: service@lumqivo.com

Telephone: +86 19974451028

Registered Business Address:

Room 45, 3F, Building B4, Sunac Zhigu
No. 555 Wenhua Avenue
Hongshan District, Wuhan
Hubei, China

Customer Service Hours:

Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)

Our registered business address is provided for business identification and correspondence. It is not automatically a merchandise return address.

For product returns, please contact customer support to receive the correct return destination and shipping instructions.

Additional Information

For detailed information about our store procedures, please review the relevant policies available on our website:

  • Shipping Policy

  • Return & Refund Policy

  • Privacy Policy

  • Terms of Service

  • Frequently Asked Questions (FAQ)

If you cannot find the information you need, please contact us directly.

Email: service@lumqivo.com

Thank you for choosing Lumqivo. We look forward to assisting you.

Last Updated: October 1, 2026