FAQ

Last Updated: October 1, 2026

Welcome to Lumqivo's Frequently Asked Questions page.

Here you can find information about ordering, payment, shipping, delivery, returns, refunds, and customer support.

If you need additional assistance, please contact us at service@lumqivo.com.

1. Orders and Payments

Q1. How do I place an order?

Shopping at Lumqivo is simple:

  1. Browse our products at https://lumqivo.com.

  2. Select the product, quantity, and any available options.

  3. Click "Add to Cart" or proceed to checkout.

  4. Enter your shipping and contact information.

  5. Select your preferred available shipping method.

  6. Review your order details, shipping charges, and total amount.

  7. Complete payment using an available payment method.

Once your order is successfully placed, you will receive an order confirmation email.

Q2. What currency are your prices displayed in?

All product prices on our U.S. store are displayed in U.S. dollars (USD) unless otherwise clearly indicated.

Applicable taxes and shipping charges, if any, will be displayed during checkout before you complete your purchase.

Q3. What payment methods do you accept?

We accept the payment methods displayed at checkout.

Available payment options may vary depending on your location, payment provider, and order details.

Please refer to the checkout page for the payment methods currently supported by Lumqivo.

Q4. Can I change or cancel my order after placing it?

If you need to change or cancel an order, please contact us as soon as possible at service@lumqivo.com.

We will make reasonable efforts to accommodate requests before an order has been dispatched.

Once an order has entered the shipping process, changes or cancellations may no longer be possible.

If your order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

Q5. What should I do if I do not receive an order confirmation email?

Please check your spam or junk folder first.

If you still cannot locate your order confirmation, contact service@lumqivo.com and provide the name and email address used during checkout.

Our customer support team will help you check your order status.

2. Shipping and Delivery

Q6. Where does Lumqivo ship?

Lumqivo currently offers shipping to eligible addresses within the United States.

Shipping availability may depend on the delivery destination, product characteristics, and carrier coverage.

Available shipping methods will be displayed at checkout.

Q7. How long does it take to process an order?

Orders are generally processed within 24 hours after payment confirmation.

Processing includes payment verification, order preparation, packaging, and shipping arrangements.

Processing may take longer during weekends, public holidays, high-volume periods, or when additional verification is required.

Order processing time is separate from shipping transit time.

Q8. How long does Standard Shipping take?

Standard Shipping: Estimated 5–12 business days after dispatch.

This estimate begins when your order is dispatched, not when it is placed.

Delivery times may vary depending on the destination, carrier operations, and other shipping conditions.

Q9. How long does Express Shipping take?

Express Shipping: Estimated 2–9 business days after dispatch.

Express Shipping is estimated to arrive approximately 3 business days faster than Standard Shipping under normal shipping conditions.

Express Shipping does not guarantee delivery on a specific date or guarantee that every shipment will arrive exactly three business days earlier.

Q10. How much does shipping cost?

Our shipping rates are as follows:

Order Subtotal Standard Shipping Express Shipping
Under $39.00 $2.99 $5.99
$39.00–$48.99 FREE $5.99
$49.00 or more Not available FREE

All amounts are in U.S. dollars (USD).

Shipping thresholds are based on the eligible merchandise subtotal after applicable discounts and before taxes, unless otherwise specified at checkout.

The applicable shipping charge will be displayed before you complete your order.

Q11. Do you offer free shipping?

Yes.

We offer:

  • Free Standard Shipping on eligible U.S. orders from $39.00 to $48.99.

  • Free Express Shipping on eligible orders of $49.00 or more.

For eligible orders of $49.00 or more, only Free Express Shipping is offered. Standard Shipping is not available for that order-value tier. The applicable shipping options and charges are shown at checkout.

Q12. Is Express Shipping guaranteed to arrive three days earlier?

No.

Express Shipping is designed to provide an estimated delivery window approximately three business days faster than Standard Shipping.

Actual delivery times may vary due to carrier operations, weather, public holidays, transportation disruptions, and other circumstances beyond our reasonable control.

Q13. How can I track my order?

Once your order has been dispatched, we will send a shipping confirmation email with tracking information when available.

You can use the tracking details provided to follow your shipment's progress.

Carrier tracking updates may take some time to appear.

If you need assistance, please contact service@lumqivo.com.

Q14. What should I do if my package is delayed?

If your order has not arrived within the estimated delivery window, please contact us at service@lumqivo.com.

Include your order number and the email address used during checkout.

We will review the tracking information, investigate the delay where appropriate, and help identify the available next steps.

If a shipment is significantly delayed, any applicable cancellation or refund rights will be respected in accordance with applicable law.

Q15. What if I entered the wrong shipping address?

Please contact us as soon as possible at service@lumqivo.com.

If your order has not yet been dispatched, we will make reasonable efforts to correct the address.

Address changes cannot be guaranteed once the order has been processed or transferred to the carrier.

Please review your shipping details carefully before completing checkout.

Q16. What should I do if my package is lost, damaged, or marked as delivered but missing?

Please contact our customer support team at service@lumqivo.com.

Provide your order number, a description of the issue, and photographs if the package or products arrived damaged.

We will review the circumstances and, where appropriate, coordinate with the carrier to investigate.

If the shipment is confirmed lost, damaged, or incorrectly fulfilled due to circumstances for which Lumqivo is responsible, we will provide an appropriate remedy, which may include a replacement or refund.

3. Returns and Refunds

Q17. What is your return policy?

Lumqivo offers different return windows depending on the shipping method selected for your order.

Standard Shipping Orders:

You may request a return within 30 calendar days after receiving your order.

Express Shipping Orders:

You may request a return within 80 calendar days after receiving your order.

Both return periods begin on the date the order is delivered.

Returns are subject to the eligibility requirements described in our Return & Refund Policy.

Q18. Why do Express Shipping orders have an 80-day return window?

Lumqivo offers an extended 80-day return window as an additional benefit for orders shipped using Express Shipping.

Standard Shipping orders have a 30-day return window.

The applicable return window is determined by the shipping method selected for the order and begins on the delivery date.

Q19. Do I have to pay return shipping fees?

No. Lumqivo covers return shipping costs for approved returns.

Customers are not required to pay return shipping charges when following the return instructions provided by our customer support team.

Please contact us before returning any product so we can provide the appropriate return authorization and shipping instructions.

Q20. How do I request a return?

To request a return:

  1. Email service@lumqivo.com.

  2. Provide your order number and the email address used at checkout.

  3. Tell us which item you would like to return and the reason for your request.

  4. Provide photographs if they are relevant to the issue.

  5. Wait for our return instructions and, where applicable, a prepaid return shipping label.

  6. Follow the provided instructions to return the item.

Please do not send products to our registered business address unless our support team specifically instructs you to do so.

Q21. Can I return an item if I change my mind?

Yes. You may request a change-of-mind return within the applicable 30-day or 80-day return window, provided the item meets the eligibility requirements in our Return & Refund Policy.

Please contact our support team before sending the item back.

Lumqivo covers return shipping costs for approved returns.

Q22. What if I receive a damaged, defective, or incorrect item?

Please contact us at service@lumqivo.com as soon as reasonably possible after discovering the issue.

Provide your order number, a description of the problem, and photographs where available.

We will review your request and provide an appropriate resolution, which may include a replacement, return, or refund.

Lumqivo covers return shipping costs for approved returns.

Nothing in our return policy limits your rights under applicable consumer protection laws.

Q23. How long does it take to receive a refund?

Once we receive and, where applicable, inspect your returned item, we will notify you of the outcome of your return request.

If your refund is approved, it will be issued to your original payment method, unless otherwise required or agreed in accordance with applicable law.

The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

For complete refund procedures and applicable timelines, please refer to our Return & Refund Policy.

Q24. Can I exchange a product?

If you would like to exchange an item, please contact service@lumqivo.com.

We will review your request and explain the available options based on product availability and the circumstances of your order.

Where a direct exchange is not available, we may recommend an eligible return followed by a new purchase.

4. Products and Shopping

Q25. How can I find more information about a product?

Each product page includes available information about the product, such as its description, price, options, and relevant specifications.

Please review the product details before placing an order.

If you have additional questions about a product, contact service@lumqivo.com.

Q26. Are product colors and dimensions exactly as shown?

We make reasonable efforts to display product photographs, descriptions, colors, and measurements accurately.

However, colors may appear slightly different depending on your device's screen settings and lighting conditions.

Product dimensions and specifications should be reviewed carefully before purchase.

If you have questions about measurements or compatibility, please contact us before ordering.

Q27. What if a product is out of stock?

Product availability may change.

If an item is unavailable, the product page or checkout process may indicate that it cannot currently be purchased.

If an item becomes unavailable after you place an order, we will contact you to explain the available options, including an appropriate refund if we cannot fulfill the order.

5. Customer Support and Store Information

Q28. How can I contact Lumqivo?

You can contact us using the following details:

Brand: Lumqivo

Legal Business Name: Hubei Junlanlu Network Technology Co., Ltd.

Website: https://lumqivo.com

Email: service@lumqivo.com

Phone: +86 19974451028

Business Address:

Room 45, 3F, Building B4, Sunac Zhigu
No. 555 Wenhua Avenue
Hongshan District, Wuhan
Hubei, China

Q29. What are your customer service hours?

Our customer service hours are:

Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT).

You may email us outside these hours, and we will make reasonable efforts to respond during our normal business hours.

Q30. Where can I find your store policies?

You can find our store policies through the links provided on our website, including:

  • Shipping Policy

  • Return & Refund Policy

  • Privacy Policy

  • Terms of Service

These policies provide additional information about shopping with Lumqivo.

If you need clarification about any policy, please contact us at service@lumqivo.com.

6. Additional Information

Q31. Can shipping rates, delivery estimates, or store policies change?

Shipping rates, delivery estimates, product availability, and store policies may be updated from time to time.

Any applicable shipping charges and available shipping methods will be displayed at checkout before payment.

Changes will not retroactively remove rights already acquired by customers under applicable law.

Q32. What should I do if I cannot find an answer to my question?

If your question is not covered here, please email service@lumqivo.com.

Our team will be happy to assist with questions about orders, products, shipping, returns, refunds, or other shopping-related matters.

Lumqivo — Customer Support

Email: service@lumqivo.com

Phone: +86 19974451028

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)

Last Updated: October 1, 2026