Privacy Notice

Last Updated: October 1, 2026

Lumqivo ("Lumqivo," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Hubei Junlanlu Network Technology Co., Ltd., operating under the brand name Lumqivo, collects, uses, discloses, and protects personal information when you visit https://lumqivo.com, purchase products, contact customer support, or otherwise interact with our website and related services (collectively, the "Services").

Our online store is powered by Shopify, which provides the ecommerce platform used to operate our website.

By using our Services, you acknowledge the information provided in this Privacy Policy. Where consent is required by applicable law, we will request it separately.

1. Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information.

1.1 Information You Provide Directly

When you place an order, create an account where available, contact us, or otherwise interact with our store, we may collect:

Full name.
Email address.
Telephone number.
Billing address.
Shipping address.
Order details and purchase history.
Product preferences and selected product options.
Customer service inquiries and communications.
Information voluntarily provided in product reviews, forms, or messages.

We collect this information as reasonably necessary to provide our Services, fulfill orders, and respond to customer requests.

1.2 Payment Information

When you make a purchase, payment information is processed through the payment methods and payment service providers available at checkout.

Depending on the payment provider, payment-related information may include:

Payment method.
Billing details.
Transaction amount.
Payment authorization and transaction status.
Limited payment identifiers or transaction references.

Payment card information is generally processed by the relevant payment service provider rather than being directly handled by Lumqivo.

We do not require customers to provide complete payment card details through ordinary customer support emails.

1.3 Information Collected Automatically

When you access or use our website, certain information may be collected automatically through our ecommerce platform and applicable technologies.

This may include:

IP address.
Browser type and version.
Device type and operating system.
Approximate geographic location derived from technical information.
Pages viewed and interactions with our website.
Referring website or traffic source.
Date and time of visits.
Cookie identifiers and similar online identifiers.
Shopping cart and checkout activity.
Technical and diagnostic information.

The information collected depends on the technologies enabled on our website and your applicable privacy preferences.

1.4 Information From Third Parties

We may receive information from service providers and business partners involved in operating our store, including:

Shopify and related ecommerce services.
Payment processors.
Shipping and logistics providers.
Fraud prevention services.
Customer support providers.
Analytics or advertising partners, where used.
Other service providers supporting authorized business operations.

We use this information only for legitimate and disclosed purposes, subject to applicable law.

2. How We Use Personal Information

We may use personal information for the following purposes.

2.1 Processing and Fulfilling Orders

We use customer information to:

Process and confirm purchases.
Verify payments.
Prepare and fulfill orders.
Arrange shipping and delivery.
Provide order tracking information.
Process returns, exchanges, and refunds.
Communicate about order status and delivery issues.

2.2 Customer Support

We use personal information to:

Respond to questions and inquiries.
Resolve complaints and delivery issues.
Assist with returns and refunds.
Provide product-related support.
Maintain records of customer service communications.

2.3 Website Operations and Improvement

We may use information to:

Operate and maintain our website.
Improve website navigation and functionality.
Analyze website performance.
Diagnose technical problems.
Understand product interest and shopping activity.
Improve our products and customer experience.

2.4 Security and Fraud Prevention

We may process information to:

Detect and prevent fraudulent transactions.
Protect customer accounts and payment processes.
Investigate suspicious activity.
Maintain website security.
Enforce applicable store policies.
Comply with lawful requests and legal obligations.

2.5 Marketing and Communications

Where permitted by applicable law, we may use personal information to send:

Promotional emails.
Product updates.
Special offers.
Information about new collections.
Other marketing communications related to Lumqivo.

Where consent is legally required, we will obtain it before sending marketing communications.

You may unsubscribe from marketing emails using the unsubscribe link included in those messages or by contacting us.

Unsubscribing from promotional communications does not prevent us from sending necessary transactional messages relating to your orders.

2.6 Legal Compliance

We may use and retain information as reasonably necessary to comply with applicable laws, respond to valid legal requests, resolve disputes, and protect legal rights.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies to support ecommerce functionality and understand how visitors interact with our Services.

These technologies may include the following categories.

3.1 Essential Cookies

Essential cookies support core website functions such as:

Shopping cart functionality.
Checkout processes.
Security and fraud prevention.
Session management.
Website navigation and basic operation.

Some essential technologies are necessary for the website to function properly.

3.2 Analytics Cookies

Where enabled, analytics technologies help us understand website usage, traffic patterns, and performance.

The information may be used to improve website functionality and customer experience.

3.3 Advertising and Marketing Technologies

Where enabled, advertising technologies may help us measure campaign performance, understand interactions with advertisements, and display more relevant marketing content.

Such technologies may involve third-party advertising or analytics providers.

3.4 Cookie Choices

You may be able to manage certain cookies through your browser settings or privacy controls made available on our website.

Where applicable law requires consent for nonessential cookies or similar technologies, we will provide an appropriate consent mechanism.

Where applicable, we will also honor legally required opt-out choices and recognized privacy preference signals.

Disabling certain technologies may affect some website features.

For more information or assistance with available privacy choices, contact service@lumqivo.com.

4. How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy.

4.1 Shopify

Our store is powered by Shopify.

Shopify provides ecommerce infrastructure and related services that support our website, shopping cart, checkout, order management, and other store operations.

Personal information may be processed by Shopify in connection with providing these services.

For additional information about Shopify's privacy practices, you may visit:

https://www.shopify.com/legal/privacy

4.2 Payment Service Providers

We may share necessary transaction information with payment processors to authorize payments, prevent fraud, process refunds, and complete transactions.

4.3 Shipping and Logistics Providers

We share information necessary for order fulfillment and delivery, which may include:

Customer name.
Delivery address.
Telephone number.
Order and shipment details.
Tracking and delivery information.

4.4 Customer Support and Operational Providers

We may use service providers to support customer communications, technical operations, website maintenance, and related business activities.

4.5 Analytics and Advertising Partners

Where analytics or advertising services are enabled, certain technical information, online identifiers, or interaction data may be disclosed to relevant providers.

Such disclosures may be subject to applicable consent requirements and consumer privacy rights.

4.6 Legal and Business Purposes

We may disclose information when reasonably necessary to:

Comply with applicable laws.
Respond to lawful government or judicial requests.
Prevent fraud or security incidents.
Protect the rights and safety of customers or others.
Support a lawful business restructuring, merger, acquisition, or asset transfer, subject to applicable safeguards.

We do not disclose personal information for purposes unrelated to those described in this policy without an appropriate legal basis or other authorization where required.

5. Targeted Advertising, Sale, and Sharing of Personal Information

Some U.S. privacy laws define the terms "sale," "sharing," or "targeted advertising" broadly.

Depending on the technologies and services enabled on our website, disclosures of online identifiers or browsing information to advertising partners may fall within these definitions, even where no money is exchanged for personal information.

Where applicable, consumers may have the right to opt out of certain sales, sharing, or processing for targeted advertising.

Lumqivo will provide and honor applicable privacy choices as required by law.

You may contact service@lumqivo.com to request information about your available privacy rights and how to exercise them.

We will not discriminate unlawfully against consumers for exercising applicable privacy rights.

6. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

Request access to personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of personal information, subject to legal exceptions.
Request information about certain categories of personal information collected or disclosed.
Obtain a portable copy of certain personal information.
Opt out of certain sales or sharing of personal information.
Opt out of certain processing for targeted advertising.
Limit certain uses of sensitive personal information, where applicable.
Appeal a decision concerning a privacy request, where required by law.

Not every right applies in every jurisdiction or circumstance.

How to Submit a Privacy Request

To submit a privacy-related request, email:

service@lumqivo.com

Please use the subject line:

Privacy Rights Request — Lumqivo

Describe the right you wish to exercise and provide enough information for us to locate the relevant records.

We may need to verify your identity before fulfilling certain requests.

We will respond within the timeframe required by applicable law and will explain any lawful limitations or exceptions that apply.

Where required by law, we will provide an appropriate method to appeal a denied privacy request.

Authorized agents may submit requests on behalf of consumers where permitted by applicable law and subject to appropriate verification.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

Processing and fulfilling orders.
Providing customer support.
Managing returns and refunds.
Maintaining necessary transaction records.
Complying with tax, accounting, and other legal obligations.
Preventing fraud and protecting our legal rights.
Resolving disputes.

Retention periods may vary depending on the category of information, the purpose for which it was collected, and applicable legal requirements.

When personal information is no longer reasonably necessary, we will delete, deidentify, or otherwise handle it in accordance with applicable law and our operational capabilities.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Our ecommerce platform and relevant service providers may also implement security safeguards appropriate to their services.

However, no method of transmitting or storing information over the internet is completely secure.

We cannot guarantee absolute security.

If you believe your information has been compromised in connection with our Services, please contact us promptly at service@lumqivo.com.

9. International Data Transfers

Lumqivo is operated by Hubei Junlanlu Network Technology Co., Ltd., a company based in China.

Our ecommerce platform, payment providers, logistics providers, and other service providers may process or store personal information in countries outside your state or country of residence.

As a result, personal information collected through our U.S. website may be transferred to or accessed from other jurisdictions, including China and countries where our service providers operate.

Where applicable law requires specific safeguards for international transfers, we will take appropriate steps to comply with those requirements.

Privacy and data protection laws may differ between jurisdictions.

10. Children's Privacy

Our Services are intended for general audiences and are not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13 in violation of applicable law.

If you believe a child has provided personal information to us without appropriate authorization, please contact service@lumqivo.com.

We will review the request and take appropriate action in accordance with applicable law.

11. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

These third parties may have their own privacy policies and data processing practices.

We encourage you to review their privacy notices before providing personal information.

Lumqivo is not responsible for the independent privacy practices of third-party websites that we do not control, except to the extent otherwise required by applicable law.

12. Marketing Preferences

You may opt out of promotional email communications at any time by using the unsubscribe link in the relevant email or contacting us.

We will process applicable unsubscribe requests in accordance with relevant law.

Even after you opt out of marketing communications, we may continue to send transactional or service-related messages, including:

Order confirmations.
Shipping notifications.
Delivery updates.
Refund confirmations.
Important customer service communications.

13. Do Not Track and Privacy Preference Signals

Some browsers provide privacy settings, including Do Not Track requests or other preference signals.

Our handling of browser-based privacy signals depends on applicable legal requirements and the capabilities of the technologies used by our website.

Where required by applicable law, we will recognize and honor qualifying opt-out preference signals, including the Global Privacy Control (GPC), as applicable.

Other browser signals may not be interpreted consistently across all technologies.

You may also contact us to exercise privacy rights available under applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Our business operations.
Shopify or other service providers.
Data collection and processing practices.
Website features.
Applicable privacy laws or regulatory requirements.

When we update this Privacy Policy, we will publish the revised version on our website and update the date shown at the top of the policy.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

15. Contact Information

If you have questions about this Privacy Policy, our handling of personal information, or your privacy rights, please contact us.

Brand Name: Lumqivo

Legal Business Name: Hubei Junlanlu Network Technology Co., Ltd.

Website: https://lumqivo.com

Email: service@lumqivo.com

Phone: +86 19974451028

Registered Business Address:

Room 45, 3F, Building B4, Sunac Zhigu
No. 555 Wenhua Avenue
Hongshan District, Wuhan
Hubei, China

Customer Service Hours:

Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)

For privacy-related requests, please email service@lumqivo.com with the subject line Privacy Rights Request — Lumqivo.